Brilliant Connections Free Shipping and Auto-Ship with SkinMedica®
6420 Coachlight Drive Suite 200, Des Moines, IA 50266
515.221.9999
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Etiquette

These tips will help you make the most of your appointment time.

LATE ARRIVAL

If you arrive late, we will try to accommodate you, but cannot promise your full service time. You will be charged the full value of your treatment.

CANCELLATIONS—CLINIC

As a courtesy to all, we ask that a 48 hour notice be given if you need to cancel or change your appointment.
If 3 no-show/cancellations are accumulated consecutively a $50 deposit will be required for an upcoming appointment. The deposit may be applied toward services.

CANCELLATIONS—SPA

As a courtesy to all, we ask that notice be given 24 hours before your appointment if you need to cancel or change your appointment.
Full treatment value will be charged for late cancellations or no-shows. Same-day appointments cannot be cancelled and will be charged the full treatment fee. A credit card is required at the time treatments are booked.

MINIMUM AGE

No Clinic treatment will be performed on any child under the age of 18 unless the parent remains present in the room during the treatment.
No Massage Therapy, Body Treatments, or Skin Care shall be performed on any child under the age of 16 unless the parent remains present in the room during the treatment.

GRATUITY

Upon checkout you may add gratuities which are at your discretion and appreciated by the staff for an outstanding experience.

CELL PHONES/PERSONAL ELECTRONIC DEVICES/ CAMERAS/VALUABLES

We strive to provide our clients with a tranquil and private escape from the outside world. Please help by turning off and securing cell phones, personal electronic devices, and cameras upon entering the Clinic & Spa. Cameras and video recording are strictly forbidden to honor our clients’ privacy. We recommend that you do not bring valuables with you. The Coachlight Clinic & Spa is not responsible for damage or loss of your personal items.

MEDICAL CONCERNS

We always recommend that you consult with your physician if you have questions or concerns regarding treatment considerations. We do have a brief Health History Intake Form for all clients to fill out prior to scheduled treatments to ensure we are able to provide the safest possible service. Please accurately and completely inform us of any medical or special needs such as high blood pressure, allergies, pregnancy, or any other special circumstances that may require our attention. Based on your health history or communications with the provider, he/she may cancel, recommend a different service or modify a service to ensure your safety.

As we are most interested in your safety and comfort, we reserve the right to refuse service to any client at any time.

YOUR COMFORT AND WELL-BEING

For the utmost in your well-being and comfort, please communicate with your service provider any preferences, concerns or expectations that you may have.

Prices and services are subject to change without prior notice.

FOR SPA ONLY

APPOINTMENTS

We recommend that you schedule spa services well in advance in order to better secure a treatment time most convenient to you. Reservations are subject to availability and will be guaranteed to your credit card.

PLAN YOUR ARRIVAL

A visit to the spa is a commitment to your overall wellbeing. Plan to arrive at least 30 minutes prior to your service in order to begin to unwind so you can fully enjoy your treatment. Allow yourself time to change, wrap in your spa robe and relax in our steam, sauna, and resting area with cold cloths and cool waters. Then continue on to our Relaxation Lounge and select a cup of tea to await your spa service provider. This is the beginning of your soothing spa experience.

WHAT TO WEAR

Robes and slippers are provided for your convenience. Lockers are available to store your clothing and valuables. Our spa service providers professionally drape our clients during treatments. Please disrobe to the level of your comfort.

BOUTIQUE

Recreate your Spa experience right at home. Upon completion of your treatment, our Spa Professionals will educate you on the products used and share suggestions for your continued relaxing spa experience at home. All of these products are available for purchase at our Spa Boutique.

GIFT CERTIFICATES

Gift certificates are the perfect gift for anyone and for any occasion. Available at the Spa Reception or online at DsmCoachlight.com. The gift certificate must be present at time of redemption.

Individual results may vary.