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6420 Coachlight Drive Suite 200, Des Moines, IA 50266
515.221.9999
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Coachlight Clinic & Spa Careers Des Moines

Current Job Openings

  • Massage Therapist
    POSITION: Massage Therapist
    SUPERVISED BY: Spa Manager

    QUALIFICATIONS:

    • High School diploma or the equivalent required
    • Have and maintain a current state license in massage therapy in Iowa
    • Minimum one year experience providing massage services in a salon or luxury spa environment
    • Proficient in all components of massage therapy, e.g., anatomy, physiology, body mechanics and various types of massage
    • Excellent personal appearance and communication skills with a friendly, congenial personality
    • Ability to work in a high-volume, busy service environment while maintaining composure and focus on the client
    • Computer/phone/typing experience required
    • Trustworthy and responsible
    • Excellent telephone etiquette
    • Warm, enthusiastic and hospitable personal manner
    • Good organizational skills and detail orientation
    • Confidence in abilities and experience in dealing with client relations
    • Ability to convey a positive attitude in all dealing with others, whether clients or staff members

    RESPONSIBILITIES:

    • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
    • Be flexible with your schedule, supporting the needs of the spa
    • Attend regular department meetings
    • Stay current on the latest thinking pertinent to the massage/body treatment department and become well-versed and trained in its application
    • Explain products and reasons for the prescribed body treatment to clients
    • Prepare massage equipment and supplies daily as directed
    • Maintain supply and treatment areas as directed
    • Submit supply requests to the Spa Manager in a timely fashion to ensure proper product availability for clients
    • Ensure a pleasant visit for each client and maintain effective client relations
    • Be a patient, courteous listener, and treat all sensitive personal medical information on clients in strictest confidence
    • Be knowledgeable and informed regarding all spa, general clinic and spa programs and services
    • Maintain the cleanliness and neatness of the massage and body treatment areas and spa facilities as directed
    • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
    • Report for scheduled shifts promptly and be prepared for work
    • Work cooperatively and professionally with all departments
    • Promote and execute effective retail sales
    • Promote positive client relations for all clients by providing prompt, courteous and efficient service
    • Maintain personal appearance and grooming standards consistent with the management’s standards
    • Report any problems incurred immediately to the Spa Manager
    • Work diligently to support the Coachlight Skin Clinic & Spa hospitality and team philosophy throughout the facility
    • Comply with all departmental and company policies including HIPAA
    • Maintain confidentiality of all Coachlight Skin Clinic and Spa proprietary information
    • Promote positive client relations for all clients by providing prompt, courteous and efficient service
    • Resolve client complaints in a manner which promotes positive client relations
    • Maintain accurate property information through daily use of email and other forms of communication

    NOTE: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

  • Desk Reception
    POSITION: Desk Reception
    SUPERVISED BY: Coachlight Spa Manager

    Direct responsibilities include greeting clients upon arrival and coordinating their visit with appropriate staff members in an efficient and pleasant manner. Provide effective communication with client by telephone, email and in person. Responsible for booking appointments, educate and sell retail products, and maintain a clean and stocked Receptionist Area including Sub-waiting.

    QUALIFICATIONS:

    • At least 2 years experience in a similar capacity involving direct communications with the public and/or clients, preferably in a retail or hospitality setting
    • High school graduate
    • Computer/phone/typing experience required
    • Trustworthy and responsible
    • Excellent telephone etiquette and communication skills
    • Warm, enthusiastic and hospitable personal manner
    • Outstanding listening skills and ability to empathize with others
    • Good organizational skills and detail orientation
    • Confidence and experience in dealing with client relations and complaints
    • Appropriate sense of discretion in dealing with varied and difficult situations
    • Ability to convey a positive attitude in all dealing with others, whether clients or staff members

    RESPONSIBILITIES:

    • Warmly greet and assist clients with check-in, billing and check-out process
    • Provide and verify all paperwork is completed by client
    • Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
    • Explain specific spa treatments and services and advise clients in choosing the best services for them based on their needs and interests
    • Accurately book, change and cancel spa appointments
    • Inputs Brilliant Distinction points and helps patients sign up
    • Assist and educate clients with spa retail purchases
    • Conduct tours of the spa facilities for potential clients when requested by management
    • Possess a thorough sales knowledge of all spa and clinic services, rates and retail product costs
    • Help Spa Attend by giving guests their robe and slips, locker, and explain amentiies.
    • Maintain a thorough knowledge of general facility programs and services, and be able to explain them to clients
    • Make reminder phone calls to clients about their appointments
    • Escort clients to appropriate locations or services
    • Assist clients with special requests and provide hospitality services as directed, such as water, tea service, etc.
    • Maintain control of point-of-sale area and follow established guidelines for payment/sale process
    • Accurately promote and provide detailed descriptions of retail products, sales and special promotions
    • Follow-up on product sales recommendations by aestheticians and therapists and sell retail products to interested clients at reception desk
    • Maintain inventory of brochure material in client areas as necessary
    • Maintain retail inventory in retail area as necessary
    • Maintain orderliness and cleanliness of retail area
    • Keep Spa Reception Desk and lobby reception areas immaculate
    • Attend staff meetings as requested by the Spa Manager
    • Be flexible with your schedule, supporting the needs of the clinic and spa
    • Protect the privacy of all clients and handle with discretion any information they may provide to the spa
    • Maintain a presence of calm composure, even in the most stressful situations
    • Be ready to assist any staff member or client who needs help in a genuinely friendly manner
    • Alert Desk Supervisor or Spa Manager to potential problems or concerns
    • Work diligently to support the Coachlight Clinic & Spa hospitality and team philosophy throughout the facility
    • Comply with all departmental and company policies including HIPAA
    • Maintain confidentiality of all Coachlight Clinic & Spa proprietary information
    • Promote positive client relations for all clients by providing prompt, courteous and efficient service.
    • Resolve client complaints in a manner which promotes positive client relations
    • Maintain accurate Coachlight Clinic & Spa information through daily use of email and other forms of communication
    • Maintains proper office opening and closing procedures

    NOTE: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

 

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