Careers

Massage Therapist

At Coachlight Clinic our core values center around delivering effective, results-driven treatments while ensuring an outstanding experience for our guests. In collaboration with Des Moines Plastic Surgery, we have been providing medical aesthetic treatments across Des Moines and greater Iowa for over 15 years, earning the reputation as a trusted leader in the industry. Our expert providers operate under the medical direction of Dr. David Robbins of Des Moines Plastic Surgery, the only quadruple board-certified plastic surgeon in Iowa.

We are seeking a Licensed Massage Therapist to join our growing team. This role is ideal for a skilled, compassionate therapist who values holistic wellness and enjoys working in a collaborative, upscale clinical environment. You will deliver high-quality massage therapy services while supporting Coachlight’s mission of helping clients look, feel, and live their best.

Coachlight Clinic is part of Cosmetic Physician Partners. CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Front Desk Receptionist

The reception position requires someone who is kind, caring, and passionate about aesthetics and customer service. This person in this role will be successful if they enjoy working with guests in person, on the phone and via email to meet all their scheduling, payment and general needs. It is imperative that this person be dedicated to proving effective communication between guests and providers to help the clinic run efficiently. This role is part of a team of directors who keep our guests’ needs at the forefront of every interaction.

KEY RESPONSIBILITIES:
Accurately book, change and cancel appointments – managing a schedule for 16+ providers and 19+ treatment rooms
Warmly greet and assist clients with all check-in, and check out needs at front desk reception area
Maintain proper office opening and closing procedures
Maintain control of point-of-sale, accurately handling billing/sale processes, including cash handling and verifying electronic payments
Receive incoming telephone calls promptly and politely, practicing proper phone etiquette
Possess a thorough knowledge of all services, accurately booking patients for applicable consultations, treatment and spa services based on their interests
Accurately describe retail products, and assist with sales of recommended products
Escort clients to appropriate locations throughout the clinic and spa – including to our dedicated ‘lidocaine lounge’ for topical numbing application prior to specific services
Assist spa guests by getting them settled in the locker room/spa amenities
Accurately promote and provide detailed information about sales and special promotions
Discuss and help guests sign up for the Aesthetic Club Membership
Keep Spa Reception Desk and lobby reception areas immaculate
Maintain orderliness and cleanliness of retail area, including restocking product
Resolve client complaints in a manner which promotes positive client relations and alert Manager to potential problems or concerns